Customer Service Vision Survey

We want to hear from you!

The City of Niagara Falls is in the process of developing a Customer Service Vision that will guide its actions related to developing and providing City services.

The survey’s purpose is to gather your feedback on the Customer Service Vision and includes questions aimed at gathering your opinion about the quality of the following:

Vision
Goal
Measures of success
Values

We want to hear from you! Your insights and perspectives are invaluable to us. Your participation will make a significant difference in how the City delivers services, and we are grateful for your collaboration. The survey takes approximately ten minutes to complete.

Please note that the survey does not ask or collect any personally identifiable information from survey respondents. Participation in this survey is entirely voluntary.